How do I get tickets to the event? Tickets are not sold online but can be ordered through your Business Support Team. Please visit the page for your upcoming event for specific pricing and discount deadlines for advance purchases. Separate tickets are sometimes required for training and workshops. Tickets are also available at the event box office for all events and workshops however advance purchase is strongly recommended.
When will my credit card be charged for the hotel? A valid credit or debit card is required to book your hotel reservation with us. The hotel may charge your first night's deposit up to 30 days prior to the event, and this first night's deposit is non-refundable 21 days prior to the event. See the website for exact cancellation deadline.
I called the hotel and they don't have my reservation? We do not download our reservations into the hotels system until just prior to the event. We reiterate on your confirmation to please do NOT call the hotel directly until the date shown on your confirmation. We have contracted blocks of rooms with the hotel, so rest assured if you book a reservation through us, your reservation is indeed confirmed.
I need to cancel my hotel reservation, but it is after the deadline, can I get a refund?
The deadline to cancel is a firm date and it is enforced by a contract with the hotels. We recommend you check with others in your network to see if anyone else needs a room and work out transferring your reservation to them. You can change the name on your reservation and work out transferring the deposit between you and the other participant. Hotels cannot refund deposits once they have been charged.